Shipping Policy

---

Last updated: July 2026

Thank you for shopping with ANKELLO. This Shipping Policy explains how we process, produce, and deliver physical products.

Orders are typically processed within 1–5 business days after payment has been successfully received.

Processing times may vary during holidays, promotional periods, or due to unusually high order volumes.

Digital products are delivered electronically and are not subject to shipping.

Many of our physical products are made specifically for each order. Production begins after your order has been confirmed and may take several business days before shipment.

Estimated delivery times vary depending on your destination and shipping method.

Typical delivery estimates are:

• Domestic: 3–7 business days 
• International: 7–21 business days 

These estimates are provided for guidance only and are not guaranteed.

Shipping costs are calculated during checkout and depend on the destination, shipping method, product type, and order size.

Any applicable shipping charges will be displayed before you complete your purchase.

When available, tracking information will be provided once your order has been shipped.

Please allow some time for tracking updates to appear after the carrier receives your package.

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Customers are responsible for providing accurate shipping information.

ANKELLO is not responsible for delays or delivery failures caused by incorrect or incomplete addresses provided during checkout.

If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be resent.

Although we work to ensure timely delivery, shipping delays may occasionally occur due to factors outside our control, including:

• Weather conditions 
• Customs inspections 
• Carrier delays 
• Public holidays 
• High shipping volumes 
• Other unforeseen circumstances 

ANKELLO is not responsible for delays caused by shipping carriers or customs authorities.

If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible.

To help us investigate, please include:

• Your order number 
• A description of the issue 
• Photographs of the product or packaging, where applicable 

We will work with the shipping carrier to resolve the issue and determine an appropriate solution.

If tracking indicates that your order has been delivered but you cannot locate it, please first:

• Check around your delivery location 
• Ask household members or neighbors 
• Contact your local delivery carrier 

If you still cannot locate your package, please contact us and we will do our best to assist.

If you have any questions regarding shipping or your order, please contact us at: contact@ankello.com